Job Title: Applications Service Manager
Location: Homebased 
Salary: up to £55,000 per annum + benefits 
Contract Type: Permanent 
Hours: Full time 

Closing date for applications is Friday 20/11/2026

Right to live and work in the UK is required for this role

Role Summary

The Applications Service Manager will play an important role within our Information Systems Team, helping to support the business by ensuring our IT applications are reliable, stable and effectively managed.

We're looking for someone who is highly organised, enjoys working as part of a team and has excellent communication skills. You'll build strong relationships with a wide range of stakeholders across the business, taking the time to understand their needs and priorities to ensure we deliver a great service.

With experience in people management, you'll be confident in leading, supporting and motivating your team, creating an environment where everyone can thrive and deliver their best. You'll also act as the key link between the business and development teams, bringing people together, resolving service-related challenges and making sure issues are followed through to a positive resolution

Main duties and responsibilities

• Lead, manage and mentor the Applications, First Line and Second Line teams, promoting collaboration, development and excellent service.
• Oversee Service Desk operations, including ticket management, major incidents, root cause analysis and problem resolution.
• Manage compliance, information security risks, change management and service reporting, ensuring appropriate processes and controls are in place.
• Work closely with business stakeholders, development teams and suppliers to prioritise work, drive service improvements and deliver positive outcomes.
• Manage the myOHportal operating budget and supplier invoices, attend relevant business meetings, undertake occasional travel and lead by example in demonstrating the Optima Health values.

Who Are We Looking For? 

• An experienced Applications Service Manager, Application Support Manager or similar
• Proven line-management experience, including managing performance, motivating staff and holding people accountable.
• Experience managing an application-support service, ideally covering both 1st and 2nd Line support.
• Highly organised and dependable, with a structured approach to tracking tickets, incidents, actions and deadlines.
• Proactive, spotting issues and driving them to resolution rather than waiting to be chased.
• Experience working closely with software-development teams to resolve live issues and agree development priorities.
• A strong coordinator and organiser, rather than someone seeking a mainly hands-on technical role.
• Able to communicate clear, simple facts to non-technical and senior stakeholders.
• Comfortable working with some ambiguity and able to introduce greater consistency and maturity without unnecessary bureaucracy.
• Jira and ITIL experience would be helpful but are not essential.
• Appian and SQL experience are not important for shortlisting.

What Can We Offer You?

• 25 Days Annual Leave + Bank Holidays
• Buy and Sell Holiday Scheme
• Life Assurance
• Pension Scheme
• Health Cash Plan
• Volunteer Days
• YuLife Employee Benefits Platform
• Save As You Earn Scheme
• Eye Test Vouchers
• Flu Vaccination Scheme
• Cycle to work scheme
• Clinical Training Academy
• Paid CPD Days
• Professional Registration Fees Paid
• RAVE Awards
• Employee Assistance Programme
• Right to Request Flexible Working From Day 1

About Us

Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.

At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.

When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.

Together, we live our values:

One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.

Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.

Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smater, more flexible approaches that help our people thrive both professionally and personally.

Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.”

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

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